FAQ
How long does it take to process a 2-minute video?
Without queuing, it takes about 5 minutes.
Is credit consumption calculated per minute or per second?
Credits are calculated per second. Any fraction of a second is rounded up (ceiling). For example, a 30.02s video will be charged as 31 seconds.
How are credits handled for failed videos?
Credits are automatically refunded for videos marked as failed.
Why do some scenes fail to process and display?
Some video content may trigger the AI model's content moderation and cannot be processed — credits are not refunded in this case. If it's caused by a network issue, please contact support.